One morning, as I attempted to walk to the kitchen, I felt a loud thud!!! I had stubbed my foot against the wall. Later, I realized that I had forgotten I changed the layout of my room, and had been walking in the wrong direction (no lights were on!), only to find myself walking into the wall. As I recall this experience, I can relate it to many processes we all go through. Whether we’re working for a business or government, we too often subconsciously fall prey to continuously doing the same things, in the same manner, without fully realizing the repercussions.
So, what motivates us to do things differently? After all, we naturally are comfortable with routines, and knowing exactly when and what to do. Sometimes, it requires us to “stub our foot” in a figurative sense – meaning we run into incidents that force us to change or realize what we’re doing wrong. These experiences can be very costly, such as if a disaster event occurred and accurate historical documentation wasn’t recorded to allow for FEMA reimbursement, or not so drastic, such as running out of time each week to perform productive tasks because most of the week is spent performing tasks that could be automated. Some can be even worse, such as not having reports regarding asset conditions, and when they should be replaced, and having them fail, causing safety issues, or even worse.
Nonetheless, RtVision’s goal isn’t to just help our customers address issues they’re currently facing, but to also pro-actively solve problems. Nothing is more gratifying for our company than when we hear from customers that they’re using our software in ways they didn’t initially expect, to solve problems they hadn’t even been aware of. As a couple examples, one RtVision customer generated several hundred thousand dollars in reimbursable disaster projects, which otherwise would not have been recovered. Another RtVision customer was able to pro-actively replace an asset that was failing, potentially saving the agency from a major safety disaster. Prior to use of our software, the asset’s condition was documented, however, the data was difficult to utilize and was easily swept under the rug. These are big problems that were easily addressed with software, which provided the information to pro-actively address the issue. I plan to explain these examples in greater detail, in subsequent blog posts, so stay tuned!
So, I would encourage everyone to not stub their feet, and be proactive about solving issues!
by Brent Backowski, RtVision